Eagle Heating and Air

Last updated: June 2026

Privacy Policy

Eagle Heating and Air ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or contact us.

1. Information We Collect

We may collect information about you in the following ways:

Personal Information

When you contact us, request a service, fill out a form, or call our office, we may collect your name, phone number, email address, physical address, and information about your HVAC system or service needs.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including your IP address, browser type, operating system, access times, and the pages you have viewed. We may also collect information about your browsing behavior on our website using cookies and similar technologies.

Phone Calls

Calls to our business may be recorded for quality assurance and training purposes. By calling us, you consent to the recording of your call.

2. Text Message (SMS) and Phone Communications

When you provide your phone number to us, including through a form on our website, in person, or by phone, you agree that Eagle Heating and Air may contact you by phone call and text message (SMS) at the number you provide, including through an automatic telephone dialing system. Consent to receive marketing text messages is not a condition of purchasing any services.

We may use phone calls and text messages to communicate with you about:

  • Appointments: scheduling, confirmations, reminders, and updates about technician arrival.
  • Services: service updates, estimates, follow-ups, and information related to work performed or requested.
  • Marketing: promotions, seasonal offers, maintenance specials, and Eagle Care Club updates.
  • Customer Service: responses to your questions, account or billing matters, and other support.

Message frequency varies. Message and data rates may apply. To opt out of text messages at any time, reply STOP to any message you receive from us; you will receive a confirmation that you have been unsubscribed and will no longer receive text messages from us. For help, reply HELP or contact us at (208) 230-1716. You may opt out of marketing phone calls at any time by telling us during a call or by contacting us using the information below. Opting out of marketing communications will not prevent us from contacting you about active appointments or services you have requested.

No mobile information will be shared with or sold to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information may be shared with service providers only as needed to deliver the messaging service itself (for example, our SMS platform), and such providers are prohibited from using your information for their own marketing.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our HVAC services
  • Process and respond to your inquiries and service requests
  • Schedule and manage appointments
  • Contact you by phone call and text message about appointments, services, marketing, and customer service, consistent with Section 2 above
  • Send you service reminders, maintenance notifications, and promotional offers
  • Manage your Eagle Care Club membership, if applicable
  • Improve our website and customer experience
  • Comply with legal obligations

4. Third-Party Services

We may share your information with the following types of third-party services:

  • Website Analytics: We use analytics services (such as Google Analytics) to understand website traffic and usage patterns.
  • Form Providers: Contact forms on our website may be processed through third-party form services.
  • Payment Processors: If you make payments online or by credit card, your payment information is processed by secure third-party payment processors.
  • Communication Tools: We may use third-party tools for scheduling, text messaging, email marketing, and customer relationship management.

We do not sell, trade, or rent your personal information to third parties for marketing purposes. As stated in Section 2, no mobile information or text messaging consent is shared with or sold to third parties or affiliates for marketing or promotional purposes.

5. Cookies and Tracking Technologies

Our website may use cookies, web beacons, and similar tracking technologies to enhance your browsing experience and collect usage data. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate personal information
  • Request deletion of your personal information, subject to legal and business requirements
  • Opt out of marketing communications at any time
  • Opt out of text messages at any time by replying STOP, and opt out of marketing phone calls by contacting us
  • Withdraw consent for call recording

To exercise any of these rights, please contact us using the information provided below.

8. Children's Privacy

Our services and website are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our website and services after any changes constitutes your acceptance of the revised policy.

10. Governing Law

This Privacy Policy is governed by the laws of the State of Idaho, without regard to its conflict of laws provisions.

11. Contact Us

For questions or concerns about this Privacy Policy or our data practices, please contact us:
Eagle Heating and Air
Boise, Idaho
Phone: (208) 230-1716
Idaho Contractor #6971551